Brocade Communications Systems 8/40 Service Manual download pdf (Page 27)

BCSM IN A NUTSHELL 2008

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4.2 IDENTIFYING INFORMATION REQUIRED FOR PROBLEM ESCALATION

ESCALATIONS

Data must be gathered for problem escalation, depending upon the type of situation. In the case of

switches, Directors and routers, the bulk of the information should be gathered with supportsave, along

with a detailed problem description. Other pieces of information would include core files, panic dump output

and the output from supportshow, which are all part of supportsave. When dealing with hosts, detailed

information about the host, the ESCM event log and the HBA would be extremely helpful.

If the switch is acting erratically, or devices can no longer see one another, copies of the current and prior

configuration files would also be very useful for a support organization. Switch events should also be

captured, using these tools:

• SNMP

• RASlog or syslog

• Running CLI commands

SAN CHANGES

If you are making changes to the SAN in the form of adding new switches, data should be gathered by

using these tools:

• SAN Health

• EFCM Standard

• Fabric Manager

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Brocade Communications Systems 8/40 Service Manual Page 27